Most of our carbon fiber products are manufactured in China, Taiwan, Mexico, or the United States. With over seven years of experience working with manufacturers worldwide, we have carefully selected partners known for their consistency and high-quality craftsmanship.
We believe in transparency—while we don’t design or manufacture most of the parts we offer, we work with a variety of manufacturers to ensure the best fit for our customers' needs. Through years of experience, we’ve identified the most reliable suppliers to provide top-tier products.
Unlike many competitors who drop-ship directly from manufacturers, we keep larger parts like lips, diffusers, and trunk lips in stock at our warehouse for faster and more reliable shipping. Our primary focus is delivering excellent customer service and a seamless purchasing experience for BMW owners.
All orders for in-stock items are typically shipped within 1-3 business days. Most cosmetic parts and performance parts ship out directly from our location in Los Angeles, CA. Each cosmetic part we ship is quality checked prior to shipment and all of our packages are shipped with full insurance coverage against loss or damage.
Once you place your order, you'll receive a confirmation email letting you know that we're processing your order. Please give us 1-3 business days for tracking information to update on our website. If it's been 4 days and you haven't received tracking information, please send us an email at sales@horizonmotorsport.com with your order number and address and we'll assist you promptly.
We understand that sometimes a return or exchange may be necessary, and we're here to help make the process as smooth as possible. To start a return or exchange, please reach out to us via our contact page form. It's important to note that the return/exchange process must be initiated within 3 weeks of delivery to be eligible for a refund / exchange. After 3 weeks, unfortunately, we won't be able to accommodate any returns or exchanges. We expect returns to be dealt with a timely manner. We thank you for your understanding.
Please keep in mind that a 20% restocking fee will be applied to any return once the order has been processed. We realize this may be a unique policy, but it's to cover the time spent to repackage and restock the item, as well as payment processing fees. If your return is approved, we kindly ask that active tracking information be provided within 7 business days.
We are excited to be able to offer installations at our partnered shop/office located inside of S5X Performance in Fullerton, CA. You can contact us to get a quote and set up an appointment for your installation.
We are proud to support those that are dedicated to creating their ideal BMW. Currently we are accepting applications for affiliates through our website. If you run a social media account based around modding BMWs shoot an email over to sales@horizonmotorsport.com and we'll be happy to see if we can offer you any discounts in exchange for content! Please note that we typically require a large following to be considered for sponsorships, so if you are just beginning, our affiliate program is likely just right for you. You can begin earning discounts and help us promote our brand.
