FAQ

We stand behind the quality of our carbon fiber parts. If you receive an order that does not meet your expectations, please contact us with your order number and photographs of the issue. We take pride in the quality of the handcrafted carbon fiber products we offer, but please note that due to the nature of the manufacturing process, we cannot guarantee a perfect weave on all parts. Many of the parts we offer are replicas, and as such it is important to retain reasonable expectations when ordering. In the event that an item is found to be defective or damaged during shipping, we are happy to exchange or refund the order.

All orders are typically shipped within 1-3 business days. Most cosmetic parts and performance parts ship out directly from our location in Los Angeles, CA. Each cosmetic part we ship is quality checked prior to shipment and all of our packages are shipped with full insurance coverage against loss or damage.

We understand that sometimes a return or exchange may be necessary, and we're here to help make the process as smooth as possible. To start a return or exchange, please reach out to us via our contact page form. It's important to note that the return/exchange process must be initiated within 3 weeks of delivery to be eligible for a refund / exchange. After 3 weeks, unfortunately, we won't be able to accommodate any returns or exchanges.

Please keep in mind that a 20% restocking fee will be applied to any return once the order has been processed. We realize this may be a unique policy, but it's to cover the time spent to repackage and restock the item, as well as payment processing fees. Horizon consists of a small team, and as such we are transparent about the fact that we are not the most "return-friendly" business. We encourage you to reach out with any questions regarding fitment prior to purchasing to ensure the parts you ordering will meet your expectations. If your return is approved, we kindly ask that active tracking information be provided within 10 business days. If the tracking information isn't provided within this timeframe, the return may be rejected, or additional restocking fees may be imposed, depending on the individual situation.

It's important to return the item in its original packaging and to package it properly to ensure safe transportation. We highly recommend insuring your return package as we cannot be held liable for any lost or damaged packages during the return shipment. Upon inspection, a refund will be issued, which typically takes 2-4 business days to process. Please note that shipping costs are non-refundable and are the responsibility of the customer, unless the customer's order was damaged or incorrect.

Before installing or modifying your part, we recommend test-fitting it first. If any issues arise during installation, please contact us beforehand so that we can assist you. We appreciate your business and want to ensure that you're completely satisfied with your purchase. Please keep in mind that by making a purchase through our website, you agree to our terms of service, which includes our return and exchange policy.