Carbon Fiber Products
We stand behind the quality of our carbon fiber parts and offer a fitment and finish warranty on all of the products we sell. If you receive an order that does not meet your expectations, please contact us with your order number and photographs of the issue. We take pride in the quality of the handcrafted carbon fiber products we offer, but please note that due to the nature of the manufacturing process, we cannot guarantee a perfect weave on all parts. In the event that an item is found to be defective or damaged during shipping, we are happy to exchange or refund the order.
Most of the carbon fiber products we sell are manufactured in either Taiwan or the United States. We have 5+ years of experience dealing with different manufacturers from all around the world, which has allowed us to identify consistent and high quality manufacturers.
At Horizon customer experience is everything to us; which is why we take many precautions to ensure that you receive only the highest quality carbon fiber and cosmetic pieces. While other companies may claim to quality check their products, they rarely actually put in the work to identify potential problems with a part. Upon receiving carbon fiber from our manufacturers, we go through every single piece using a checklist to ensure that only the best quality examples are shipped out to our clients.
All orders are typically shipped within 1-3 business days. Most cosmetic parts and performance parts ship out directly from our location in Los Angeles, CA. Each cosmetic part we ship is quality checked prior to shipment and all of our packages are shipped with full insurance coverage against loss or damage.
Returns and Exchanges
We understand that sometimes a return or exchange may be necessary, and we're here to help make the process as smooth as possible. To start a return or exchange, please reach out to us via our contact page form. It's important to note that the return/exchange process must be initiated within 2 weeks of delivery to be eligible for a refund / exchange. After 2 weeks, unfortunately, we won't be able to accommodate any returns or exchanges.
Please keep in mind that a 20% restocking fee will be applied to any return once the order has been processed. We realize this may be a unique policy, but it's to cover the time spent to repackage and restock the item, as well as payment processing fees. If your return is approved, we kindly ask that active tracking information be provided within 5 business days. If the tracking information isn't provided within this timeframe, the return may be rejected, or additional restocking fees may be imposed, depending on the individual situation.
It's important to return the item in its original packaging and to package it properly to ensure safe transportation. We highly recommend insuring your return package as we cannot be held liable for any lost or damaged packages during the return shipment. Upon inspection, a refund will be issued, which typically takes 2-4 business days to process. Please note that shipping costs are non-refundable and are the responsibility of the customer, unless the customer's order was damaged or incorrect.
Before installing or modifying your part, we recommend test-fitting it first. If any issues arise during installation, please contact us beforehand so that we can assist you. We appreciate your business and want to ensure that you're completely satisfied with your purchase. Please keep in mind that by making a purchase through our website, you agree to our terms of service, which includes our return and exchange policy.
We will ship parts anywhere in the world. If shipping hasn't been set up for your region yet, please reach out to us via email or our Instagram for a shipping quote.
From your order date, please allow 1-3 business days to receive tracking information. Once shipped, most orders generally take around 3-5 days to arrive, depending on location.
You are free to use your preferred method of shipping when sending back an order. Please note that in most cases the customer will be responsible for paying return shipping.
Unfortunately accidents do occur during shipping. Every order we ship is fully insured up to the amount you paid. If you believe you received a part that was damaged in transit please send us an email at email@example.com describing the damage and attach photos of the following so we may process a shipping insurance claim as quickly as possible:
- A photo of the damaged item
- A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box)
- A photo of the packaging material used inside the box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number, which usually begins with 1Z)
- Two photos displaying all six sides of the package (One photo should display the top and two sides. The second photo should display the bottom and the opposite sides.)
Please avoid throwing away the box, any packaging materials, or merchandise. Occasionally more photos will be necessary, if you throw away these items your claim may not be approved. As soon as the insurance claim is approved we will ship out a replacement as soon as possible.