Carbon Fiber Products
We are proud to offer a fitment and finish warranty on all of the carbon fiber parts we sell. If you receive an order and are not satisfied with the quality of your parts, please contact us with your order number and photographs of the issue. Please note that because most of our carbon fiber products are made by hand, we cannot guarantee a perfect weave on all of our parts. We are happy to exchange or refund the order if the item is found to be defective or damaged during shipping.
Most of the carbon fiber products we sell are manufactured in either Taiwan or the United States. We have 5+ years of experience dealing with different manufacturers from all around the world, which has allowed us to identify consistent and high quality manufacturers.
At Horizon customer experience is everything to us; which is why we take many precautions to ensure that you receive only the highest quality carbon fiber and cosmetic pieces. While other companies may claim to quality check their products, they rarely actually put in the work to identify potential problems with a part. Upon receiving carbon fiber from our manufacturers, we go through every single piece using a checklist to ensure that only the best quality examples are shipped out to our clients.
All orders are typically shipped within 1-3 business days. Most cosmetic parts and performance parts ship out directly from our location in Los Angeles, CA. Each cosmetic part we ship is quality checked prior to shipment and all of our packages are shipped with full insurance coverage against loss or damage.
Returns and Exchanges
Please contact us via the contact page form to start a return or exchange. The return/exchange process must be started within 1 week of delivery, after 1 week we will not be able to issue a refund/exchange. A 20% restocking fee will be applied to any return once the order has been processed. Please note that if the contents of the order are modified in any way (this includes installation, drilling, application of adhesive materials, dings or scratches, etc...) the part will not be eligible for a return. Returns must be handled in a timely manner, active tracking information must be provided to us within 5 business days. Parts should be shipped back in the original packaging. Once we receive your order back, the contents will be inspected before a refund/exchange is issued. Upon approval, we will issue a refund or exchange which can take 2-4 business days to process, this is dependent on your bank/alternate payment method. Please test fit your parts prior to installation; if you foresee any issues during installation contact us prior to installing/modifying the part. We highly recommend insuring your return package. Unfortunately if your package is lost or damaged during a return shipment, we cannot be held liable. Please note that shipping costs are non-refundable and are the responsibility of the customer. When you make a purchase through our website you agree to our terms of service, which includes our return and exchanges policy.
We will ship parts anywhere in the world. If shipping hasn't been set up for your region yet, please reach out to us via email or our Instagram for a shipping quote.
From your order date, please allow 1-3 business days to receive tracking information. Once shipped, most orders generally take around 3-5 days to arrive, depending on location.
You are free to use your preferred method of shipping when sending back an order. Please note that in most cases the customer will be responsible for paying return shipping.
Unfortunately accidents do occur during shipping. Every order we ship is fully insured up to the amount you paid. If you believe you received a part that was damaged in transit please send us an email at firstname.lastname@example.org describing the damage and attach photos of the following so we may process a shipping insurance claim as quickly as possible:
- A photo of the damaged item
- A photo showing the damaged merchandise, inside the original box, with all of the original cushioning (picture should show the placement of the merchandise and packaging inside the box)
- A photo of the packaging material used inside the box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.)
- A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number, which usually begins with 1Z)
- Two photos displaying all six sides of the package (One photo should display the top and two sides. The second photo should display the bottom and the opposite sides.)
Please avoid throwing away the box, any packaging materials, or merchandise. Occasionally more photos will be necessary, if you throw away these items your claim may not be approved. As soon as the insurance claim is approved we will ship out a replacement as soon as possible.